The 600-455 UCCED exam has been renumbered to 500-440 UCCED. This is an exam number change only. The exam name and exam blueprint are not affected by this change. PassQuestion provides you 500-440 UCCED Exam Questions that you need to pass your Cisco Unified Contact Center Enterprise Specialist certification 500-440 exam. We guarantee that using our 500-440 UCCED Exam Questions will adequately prepare you for your exam and set you up to pass your 500-440 Designing Cisco Unified Contact Center Enterprise (UCCED) exam in the first time. 

500-440 UCCED Exam Overview - Designing Cisco Unified Contact Center Enterprise

The Designing Cisco Unified Contact Center Enterprise (UCCED) exam (500-440) is a 75 minute 65-75 question assessment that tests a candidate's knowledge of design considerations and guidelines for deploying Cisco Unified Contact Center Enterprise (Cisco Unified CCE) solutions. Cisco Unified CCE is part of Cisco Unified Communications application suite, which delivers intelligent call routing, network-to-desktop computer telephony integration (CTI), and multichannel contact management to contact center agents over an IP network.

General Guidelines For The 500-440 UCCED Content

Describe the Features and Functionality of the Cisco Unified CCE Solution   23%
Identify the Design Consideration for Cisco Unified Communications Manager in a Cisco Unified CCE Solution   11%
Identify the Network Design Considerations in a Cisco Unified CCE Solution    19%
Identify the Design Considerations for Cisco Unified ICM, Cisco Finesse,Cisco Unified CVP, and Cisco Unified Intelligence Center in a Cisco Unified CCE Solution     23%
Describe the Sizing Process for Contact Center Resources and Cisco Unified CCE Components    13%
Describe the Virtualization Environment for Contact Center Resources and Cisco Unified CCE Components    11%

View Online Cisco Unified Contact Center Enterprise Specialist 500-440 UCCED Free Questions

1.Which three features or functionalities does Cisco Unified Communications Manager provide for Cisco Unified CCE and Cisco Unified Customer Voice Portal? (Choose three.)
A. transfer call routing from agent to agent
B. CTI data on Cisco Agent Desktop screen pop
C. Courtesy Callback
D. Cisco Mobile Agents
E. Cisco Extension Mobility for agents
F. call queuing
Answer: ADE

2.Which three features does Cisco Unified Border Element provide when Cisco Unified CCE and Cisco Unified Customer Voice Portal are used? (Choose three.)
A. Silent Monitor inbound voice calls
B. secure communication using flow around mode
C. NAT for address hiding
D. normalize SIP messages using SIP profiles
E. record calls by forking the media using build-in-bridge
F. demarcation point between networks
Answer: CDF

3.Which three options are valid when Cisco Unified Customer Voice Portal comprehensive call flow and survivability service handles SIP REFER? (Choose three.)
A. SIP REFER label and SigDigits
B. SIP REFER with ICM router requery
C. SIP REFER with ICM script Send To VRU node
D. SIP REFER with custom SIP header
E. SIP REFER with routing label "rfxxxx" and standalone Cisco Unified CVP with ICM Lookup label
F. SIP REFER with ECC variable user.sip.transfer
Answer: ACD

4.In the congestion control feature of Cisco Unified Contact Center Enterprise, which four options handle the calls that are to be throttled? (Choose four.)
A. Treat the call with Dialed Number Default Label.
B. Queue the call and play a message, then release the call.
C. Treat the call with System Default Label.
D. Terminate the call with a Dialog Fail or RouteEnd.
E. Transfer calls to an available IVR port.
F. Send a Release Message to the routing client.
G. Offer Courtesy Callback to the caller, then terminate the call.
H. Transfer the call to the Cisco Unified Communications Manager hunt group.
Answer: ACDF

5.In a Cisco Unified Contact Center Enterprise deployment, which two options are the roles of the Administration & Data Servers? (Choose two.)
A. administration server
B. real-time data server
C. analytical server
D. recording server
E. static server
F. performance server
Answer: AB

6.Which three features does Cisco Finesse provide as an out-of-the-box agent desktop? (Choose three.)
A. basic call control (answer, hold, retrieve, end, and make call)
B. advanced call control (consultation, transfer after consult, conference after consult)
C. agent historical reports
D. ready and login reason codes
E. phonebooks and workflows
F. desktop for third-party ACD
Answer: ABE