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Advanced Administration and Reporting of Contact Center Enterprise (500-443)

Advanced Administration and Reporting of Contact Center Enterprise (CCEAAR 500-443) is a 90-minute exam associated with the Advanced Unified Contact Center Enterprise Specialization requirements for Deployment Engineers. This exam tests a candidate's knowledge of PCCE architecture and components, advance scripting and data exchange, CUCM initiated call flows, advanced configuration, tools, and reporting. 

Exam Details

Code: 500-443 CCEAAR
Name:Advanced Administration and Reporting of Contact Center Enterprise
Associated Certification: Advanced Unified Contact Center Enterprise Specialization requirements for Deployment Engineers
Duration: 90 minutes
Languages: English

Exam Topics

20% 1.0 Overview

1.1 Understand architecture and components
1.2 Understand PCCE protocols
1.3 Explain PCCE call flow
1.4 Describe PCCE access

15% 2.0 Advanced Scripting and Data Exchange

2.1 Understand CCE Data Exchange
2.2 Describe Call Studio Scripting
2.3 Build CCE Scripting

15% 3.0 CUCM Initiated Call Flows

3.1 Understand transfer types
3.2 Utilize CVP Call Flow models

20% 4.0 Advanced Configuration

4.1 Deploy Finesse gadgets
4.2 Implement mobile agents
4.3 Implement PCS

10% 5.0 Tools

5.1 Implement Bulk import tool

20% 6.0 Reporting

6.1 Understand CUIC foundations
6.2 Utilize CUIC administration and operations console
6.3 Describe CUIC attributes
6.4 Utilize CUIC customization report

View Online Cisco 500-443 CCEAAR Free Questions

1. How is the default eMail address in the eMail Subsystem Configuration page used?
A. It receives all mail sent in the Send eMail step as a bcc
B. It is the From address for emails sent by agents using Agent E-mail
C. It is used if no email contact is specified in the Create eMail step
D. It becomes the From address in the Send eMail step if no address is specified
Answer: D

2. What is the maximum number of agents that can be supported by Cisco Unified Contact CenterExpress when deployed with Cisco Unified Communications Manager?
A. 50
B. 300
C. 400
D. 150
Answer: B

3. In a typical Cisco Unified CCX agent web chat deployment for an online retail shop, Cisco SocialMinercan be deployed in which location?
A. wherever the Cisco Unified CCX server is deployed
B. corporate network
C. Internet
D. demilitarized zone
Answer: D

4. The Cisco Unified Real-Time Monitoring Tool enables you to do which three options? (Choose three.)
A. Monitor the Cisco Unified CCX CTI port status and take corrective action.
B. Download log files from Cisco Unified CCX nodes
C. Monitor the replication status of historical data store
D. Plot and view performance data.
Answer: A, B, D

5. When configuring SSH on a router to implement secure network management, a network engineerhas issued the login local and transport input ssh line vty commands. What three additional configuration actions have to be performed to complete the SSH configuration? (Choose three.)
A. Create a valid local username and password database.
B. Configure role-based CLI access.
C. Generate the asymmetric RSA keys.
D. Configure the correct IP domain name.
Answer: A, C, D