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500-450 Exam Description - Implementing and Supporting Cisco Unified Contact Center Enterprise

The Implementing and Supporting Cisco Unified Contact Center Enterprise (UCCEIS) exam (500-450) is a 75 minute, 65-75 question assessment that tests a candidate's knowledge of installing and deploying Cisco Unified Contact Center Enterprise (Cisco Unified CCE) solutions. Cisco Unified CCE is part of the Cisco Unified Communications application suite, which delivers intelligent call routing, network-to-desktop computer telephony integration (CTI), and multichannel contact management to contact center agents over an IP network. Skills assessed include install, setup, configure, and troubleshoot the solution.

Cisco 500-450 Exam Topics:

Describe the Fault Tolerant Characteristics of the Cisco Unified Contact Center Enterprise Solution including Cisco Unified Customer Voice Portal, Cisco Unified Intelligence Center, and Cisco Finesse    14%
Describe the Installation Process for ICM Components of the Cisco Unified Contact Center Enterprise Solution including Cisco Unified CVP, Cisco Unified IC, and Cisco Finesse          21%
Describe the Call Flow Scripting Process in Cisco Unified ICM and Cisco Unified CVP for the Cisco Unified Contact Center Enterprise Solution            18%
Understanding Cisco Unified CCE Tools Including Cisco Unified ICM, Cisco Unified CVP, Cisco Unified IC, and Cisco Finesse Tools              16%
Identify Cisco Unified ICM, Cisco Unified CVP, and Cisco Finesse              11%
Understanding Cisco Unified CCE Agent Supervision Issues and Considerations             7%
Understanding Cisco Unified CCE Agent Supervision Issues and Considerations            13%

View Online Cisco Unified Contact Center Enterprise Specialist 500-450 UCCEIS Free Questions

1. Which three statements about Multi Line Agent mode in a Cisco Unified Contact Center Enterprise deployment are true? (Choose three.)
A.It monitors and reports calls on all lines on the phone.
B.Allows Unified CCE to support Join Across Line and Direct Transfer Across Line features on the phone.
C.It monitors and reports of calls on only one line on the phone.
D.It requires a busy trigger of 2 (call waiting), although calls cannot be forwarded to other extensions on the phone when busy.
E.It requires a maximum of two call appearances.
F.Shared lines are supported on ACD lines but not on non-ACD lines.
G.Call Park is supported on ACD and non-ACD lines
Answer: ABE
 
2. You have deployed a VXML application named MyVXMLApp. Which variable name must be passed using one of the user.microapp.ToExtVXML ECC variables?
A.appname=MyVXMLApp
B.app=MyVXMLapp
C.vxmlapp=MyVXMLApp
D.application=MyVXMLApp
Answer: D
 
3. Which option describes what a value "0" for Maximum Callbacks Per Calling Number represents for Courtesy Callback?
A.No Courtesy Callbacks are allowed.
B.Callbacks have been temporarily suspended for dialed number
C.Any number of callbacks are allowed.
D.Courtesy Callbacks start when "0" calls are in the queue.
Answer: C
 
4. In the Cisco Unified Contact Center Enterprise solution, what is affected when utilizing significant digits?
A.which VXML gateway the call is placed in
B.determines how many digits of the dialed number are significant
C.external phone number CallerID
D.agent ACD extension length
Answer: A
 
5. Which two statements about when you install/deploy Cisco Unified Contact Center Enterprise VMs on VMware ESXi hosts are true? (Choose two.)
A.You can enable hyper-threading at the hypervisor level.
B.You cannot enable hyper-threading, but you can over-subscribe the vCPU and vRAM.
C.You can enable hyper-threading at the Guest OS level.
D.You can enable hyper-threading at the hypervisor level, but you cannot over-subscribe the vCPU and vRAM.
E.You cannot enable hyper-threading at the hypervisor level.
Answer: CE
 
6. Which option describes the steps to configure a non-global Not Ready code for a Cisco Unified ICM team using Contact Center Enterprise solution with Cisco Finesse?
A.Add Not Ready reason code in Cisco Finesse (uncheck "Global?" check box), add reason code to team.
B.Add team in ICM, add Not Ready reason code in Cisco Finesse (uncheck "Global?" check box), add reason code to team in Cisco Finesse.
C.Add team in ICM, add Not Ready reason code in Cisco Finesse, add reason code to team in Cisco Finesse.
D.Add team in ICM, add Not Ready reason code in ICM, add reason code to team in Cisco Finesse.
Answer: B