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72300X Exam Overview - Avaya Aura ® Communication Applications Support Exam

The Avaya Aura® Communication Applications Support Exam (72300X) is a requirement to earn the ACSS - Avaya Aura® Communication Applications credential. This exam has 66 questions and the minimum passing score is 67% (44 of 66 correct). The candidate has 90 minutes to complete this exam.

Test Objectives

The test covers the following knowledge areas and objectives:

Communication Applications Architecture

Describe the purpose, the features, and configuration of Avaya Breeze® and Avaya Presence Services for the operation of Avaya Breeze® and APS configuration.
Describe the purpose, the features, and configuration of ASBCE/SIP trunking and Remote Workers.
Describe the purpose, the features, and configuration of AAM.
Describe the purpose, the features, and configuration of Avaya Web-RTC snap-in on Breeze.
Describe the purpose, the features, and configuration of AES for the operation of a TSAPI link between AES and CM.

Troubleshooting Methodology

Demonstrate how to use Avaya Breeze®-specific and Avaya Presence Services-specific troubleshooting tools and techniques.
Demonstrate how to use ASBCE-specific troubleshooting tools and techniques.
Identify the existing Avaya GSS Methodology which integrates the 8D Methodology.
Differentiate between which levels of support use which steps of the 8D Methodology.
Demonstrate how to use AES-specific troubleshooting tools and techniques.

Demonstrate how to use AAM-specific troubleshooting tools and techniques.

Identify the Avaya Communication Applications call flows.

Message and Call Flows

Troubleshoot Avaya Communication Applications faults.

View Online Avaya Aura® Communication Applications Support Exam (72300X) Free Questions

1. After upgrading Avaya Aura Application Enablement Services (AES), the customer's CTI application does not seem to be working.
Which two methods can be used to verify AES system status? (Choose two.)
A. Access the TSAPI web interface to monitor AES.
B. Access the AES command line, and run the status aesvcs cti-link command.
C. Using Communication Manager's System Administration Terminal (SAT), run the status aesvcs ctilink command to see the service state.
D. Access the AES web console, and view the services status in the AES menu.
E. Access Communication Manager (SAT), and run the statapp command to view AES services status.
Answer: B,D

2. Which tracing tools that help to debug WebRTC protocols are available on the Avaya Breeze platform?
A. traceHTTP and traceCE
B. traceTURN, traceSTUN, and traceHTTP
C. traceWEB and traceSM
D. traceSTUN, traceTURN, and traceCE
Answer: C

3. In which way can you verify that STUN/TURN messages are being received from web browser at the Avaya Session Border Controller for Enterprise (SBCE)?
A. Enable traceHTTP with the STUN/TURN option enabled.
B. Enable traceFM with the STUN/TURN option enabled.
C. Enable debug logging on SBCE and look in ipcs.log.
D. Enable traceSBC with the STUN/TURN option enabled.
Answer: D

4. Where can an administrator go to validate the Breeze/WebRTC cluster is synchronized to Avaya Aura System Manager (SMGR)?
A. the Synchronization menu in Breeze web interface
B. the Replication menu in WebRTC web interface
C. the Replication menu in SMGR web interface
D. the Duplication menu in SMGR web interface
Answer: C

5. Which statement about Avaya Session Border Controller (SBC) is true?
A. The Avaya SBC secures and authenticates Integrated Services Digital network (ISDN) calls placed to/from the Public Switched Telephone Network (PSTN).
B. The Avaya SBC is a service within System Manager (SMGR) to support deployments.
C. The Avaya SBC is the enabling and secure pivot point for SIP Communications in and out of the Enterprise.
D. The Avaya SBC is the enabling and secure pivot point for H.323 Communications in and out of the Enterprise.
Answer: C

6. Which three standards does the Avaya Aura Application Enablement Services (AES) support?(Choose three.)
A. Java Telephony API (JTAPI)
B. Media Stream Reservation Protocol (MSRP)
C. Far End Camera Control (FECC)
D. Telephony Server API (TSAPI)
E. Computer Supported Telecommunications Applications (CSTA)
Answer: A,D,E