7492X Avaya Aura Call Center Elite Support Exam is qualifying for ACSS - Avaya Aura Call Center Elite certification. PassQuestion provides the latest ACSS 7492X Practice Test Questions which can make you master a lot of IT professional knowledge in a short time and then let you have a good preparation for ACSS certification 7492X exam.We ensure you can pass your Avaya 7492X exam with high score successfully in your first time.

The Avaya Aura Call Center Elite Support Exam (7492X)is a requirement to earn the ACSS - Avaya Aura Call Center Elite credential.This exam has 52 questions and the minimum passing score is 68% (35 of 65 correct). The candidate has 90 minutes to complete this exam.

7492X Exam Objectives: 

The exam covers the following learning objectives:
Describe virtual routing such as:

• Look Ahead interflow (LAI)
• Enhanced Interflow
• Basic Service Routing (BSR)
• Adjunct Routing
• Network Call redirection (NCR)

Troubleshoot using the Communication Manager Denial Event.

Describe the troubleshooting tools in CM and apply troubleshooting command such as “list trace vdn”, “list trace vector” and “list trace station”

Describe the troubleshooting tools in CM and apply troubleshooting commands such as “list trace vdn”, “list trace vector” and “list trace station”

Describe Business Advocate (BA) with fundamental call center questions

Understand the common problems that traditional ACD calling centers experience and how Business Advocate can help overcome these problems.

Troubleshooting the Avaya Aura® Media Server.

Describe the vector variable operations.

List Trace, Display Events, and List Usage.

Troubleshoot common call vectoring issues.

Describe the Best Service Routing feature in Avaya Aura® Call Center Elite.

Describe the Best Service Routing in a multisite environment

Describe the Service Level Maximizer (SLM)

Describe the capabilities and features of Dynamic Business Advocate.

View Online Avaya Aura Call Center Elite Support Exam 7492X Free Questions

1.The call center has recently converted from 4 to 5 digit extensions. Since the conversion, callers to the Spanish Customer Service skill report that they can no longer reach a specific agent in the call center, even if they know the extension number.
Which two commands would provide information to isolate the problem? (Choose two.)
A. Display events extension
B. Display events vector
C. List trace vector
D. List trace extension
Answer: BD

2.Which three statements are true about virtual routing? (Choose three.)
A. CTI is a required component for multi-site configuration.
B. Virtual routing allows the call centers to be transparent, and act as a virtual call center that is transparent to the user.
C. Virtual routing involves only contacts that are non-voice related such as email and chat.
D. Virtual routing determines where to route the call according to the criteria: Look-ahead interflow or Advanced look-ahead interflow.
E. Virtual can be implemented in single-site or multi-site configuration.
Answer: BCE

3.Best Services Routing (BSR) allows adjusting the idle time of agents when determining agent selection. You are considering the step adjustment set to 20 for a given location.
Which statement about agent adjustments for the considered location step is true?
A. The agent’s idle time is always adjusted up by 20 seconds.
B. The agent’s idle time is always adjusted down by 20 seconds.
C. The agent’s idle time is decreased by 20 seconds, unless the idle time is greater than 100 seconds at which point it is decreased by 20%.
D. The agent’s idle time is adjusted up by 20%, unless the idle time is greater than 100 seconds at which point is adjusted up by 20 seconds.
Answer: C

4.In a multi-site Best Services Routing (BSR) configuration, what is the purpose of the Status Poll vector?
A. The vector is activated when the given remote server is the best available.
B. The vector contacts the specified remote servers, and collects information from that remote server.
C. The vector compares skills at its location and replies to the origin server with information on the best of these skills and estimated wait times (EWT).
D. The vector queues the call to the resource that is likely to provide the best service.
Answer: D

5.In which document can the events table be found?
A. Troubleshooting Avaya Aura® Call Center Elite
B. Programming Call Vectoring Features in Avaya Aura® Call Center Elite
C. Administrator Guide for Avaya Communication Manager
D. Feature Description and Implementation for Avaya Communication Manager
Answer: C