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78950X Exam Overview - Avaya Contact Center Select Implementation and Maintenance Exam

The Avaya Contact Center Select Implementation and Maintenance Exam (78950X) is a requirement to earn the ACSS - Avaya Contact Center Select credential.This exam has 65 questions and the minimum passing score is 74% (48 of 65 correct). The candidate has 90 minutes to complete this exam.

78950X Exam Topics

Architecture

Explain the operation and benefits of the ACCS solution.

IP Office Configurations

Explain the required IP Office configuration steps to integrate with ACCS.

Implementation

Describe the ACCS deployment methods that relates to AAMS, WebLM and ACCS.
Explain the whole process of installing, configuring, maintaining and testing to bring the ACCS in a working state.
Explain how to secure the links between ACCS and IP Office.

Administration

Apply basic ACCS administration tasks and configure agent and supervisor privileges.
Describe Prompt Management component in ACCS.
Apply the configuration steps for multimedia features within ACCS.
Apply the configuration steps for outbound features using Outbound Campaign Management Tool.
Modify the sample application using Orchestration Designer.
Create customized real-time display.
Generate and schedule reports.

Business Continuity

Describe the high-level configuration steps for Avaya Aura? Media Servers in a High Availability environment.
Explain the business continuity requirements in a Campus Redundancy Environment.

Troubleshooting

Explain the ACCS license assignments.
Explain the steps required to troubleshoot the ACCS server by symptoms.

View Online ACSS - Avaya Contact Center Select 78950X Free Questions

What is the function of the Data Synchronization process?
A.It is used by IP Office to pull agent data from the Avaya Contact Center Select (ACCS) system.
B.It is used by IP Office to push agent data to the Avaya Contact Center Select (ACCS) system.
C.It is used by the Avaya Contact Center Select (ACCS) system to push agent data to the IP Office.
D.It Is used by the Avaya Contact Center Select (ACCS) system to pull agent data from the IP Office.
Answer:D

Which two tools are used to configure the email servers In Avaya Contact Center Select (ACCS)? (Choose two.)
A.The ACCS Multimedia administration component
B.The Configuration component of the ACCS Launchpad
C.The outbound component of the ACCS Launchpad