Genesys Cloud Certified Professional - Contact Center Administration GCP-GC-ADM exam is one of the hot Genesys Cloud Certified Professional (GCP-GC) certification exams. PassQuestion new cracked Genesys GCP-GC-ADM Exam Questions to help you achieve high score in your Genesys GCP-GC-ADM exam.Once you have gone through all the Genesys GCP-GC-ADM exam questions, you will be able to clear Genesys Cloud Certified Professional - Contact Center Administration exam on your first attempt. Make sure that you are going through multiple GCP-GC-ADM Exam Questions so you can ensure your success in the real exam when attempting Genesys GCP-GC-ADM exam.

Genesys Cloud Certified Professional - Contact Center Administration GCP-GC-ADM Exam Overview

The Genesys Cloud Certified Professional - Contact Center Admin exam introduces the fundamental concepts and major components associated with the Contact Center feature set of the Genesys Cloud platform.This exam provides an overview of the Genesys Cloud interface and presents scenarios to facilitate your understanding of the administration of a contact center. You will also gain familiarity with daily contact center monitoring and administration tasks.

The Genesys Cloud Certified Professional (GCP-GC) certification is obtained by completing the following three exams.

• Genesys Cloud Certified Professional - Contact Center Administration
• Genesys Cloud Certified Professional - Implementation
• Genesys Cloud Certified Professional - Reporting and Analytics

GCP-GC-ADM Exam Details

• Number of Questions: 50 questions
• Exam Duration: 120 minutes
• Passing Score: 65%
• Exam Language: English
• Type of Exam: Multiple Choice, Multiple Select, True/ False, and Matching Questions 
• Exam Mode: proctored

GCP-GC-ADM Exam Topics

• Basic overview of the Genesys Cloud Platform and Administration
• Configure Automatic Call Distribution to optimize customer service
• Supervisor Tools
• Roles, Permissions, and Divisions
• Purpose and capabilities of Genesys Cloud Architect
• Scripting in a contact center
• Genesys Cloud Outbound Dialing
• Quality Management in a Genesys Cloud contact center
• Workforce Management in a Genesys Cloud contact center 

View Online Genesys Cloud Certified Professional - Contact Center Administration GCP-GC-ADM Free Questions

Genesys Cloud ACD assigns interactions to the most appropriate available agent. What attributes can be used to determine the best available agent? (Choose three.)
A.Skills
B.Additional attribute ratings
C.Language
D.Time since the agent became available
E.Staffing requirements
Answer : A, C, D

Several people have complained that they try to join a group chat and they can't find the group in a search. What is the most likely reason?
A.The group is in the wrong Organization
B.Group chat is only available to administrators
C.The group is set to members only and they are not members of the group
D.The group is set to public
Answer : A

What would you select from the Performance menu to view real-time statistics for all active campaigns?
A.Scripts
B.Campaign Management
C.Outbound Campaigns
D.Schedules
Answer : C

Select the categories of ACD skills which can be added to a user or interaction. (Choose two.)
A.Language
B.Roles
C.Skills
D.Queue
Answer : A, C

Which of the following components can be added to scripts? (Choose all that applies.)
A.Visual Basic Control
B.Text
C.Call Flow
D.Checkbox
E.Web Page
F.Image
Answer : B, D, E, F

Which ACD routing method routes interaction to the next available agent?
A.Bullseye ACD
B.Standard ACD
C.Skills based routing
D.All of the above
Answer : B

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