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Troubleshooting Microsoft Exchange Online (MS-220)

MS-220 Troubleshooting Microsoft Exchange Online exam is designed to prove you have the ability to troubleshoot and resolve issues with exchange online. Candidates for this exam work with customers and other stakeholders to understand the details of any issues. They also interact with administrators and peers that work with other related technologies. Candidates should have experience with PowerShell and the Exchange PowerShell module. The support engineer should also have significant experience deploying, managing, and troubleshooting Microsoft Exchange Online environments.

Exam Content

Troubleshoot mail flow issues (20–25%)
Troubleshoot compliance and retention issues (25–30%)
Troubleshoot mail client issues (20–25%)
Troubleshoot Exchange Online configuration issues (15–20%)
Troubleshoot hybrid and migration issues (10–15%)

View Online Troubleshooting Microsoft Exchange Online MS-220 Free Questions

A company uses Exchange Online.
A user named User1 receives a notification that their mailbox is full.
You verify that User1's mailbox size is 49.8 GB.
You need to increase the maximum size of User1's mailbox to 99 GB.
Which two actions should you perform? Each correct answer presents part of the solution.
NOTE: Each correct selection is worth one point.
A.Assign an Exchange Online Plan 1 license to User1.
B.Run the set-Mailbox cmdlet.
C.Run the Get-Msolsubscription cmdlet.
D.Assign an Exchange Online Plan 2 license to User1.
Answer : A, C

A company uses a Microsoft Exchange Server 2019 hybrid environment.
Users hosted on Exchange Online report that they cannot view Exchange Server users' free/busy information. Exchange Online users can view free/busy information for other Exchange Online users. Exchange Server users can view free/busy information for other Exchange Server users.
You need to troubleshoot why Exchange Online users cannot view free/busy information for Exchange Server users.
What are two possible ways to achieve this goal? Each correct answer presents a complete solution.
NOTE: Each correct selection is worth one point.
A.Run the Get-organization Relationship cmdlet in Exchange Online.
B.Run a connectivity test from the Microsoft Remote Connectivity Analyzer.
C.Run the install-FreeBusyFolder cmdlet on the Exchange Server.
D.Run the Get-Exehangeserver | f1 internet web Proxy cmdlet on the Exchange Server.
Answer : B, D

A company uses a Microsoft Exchange Server 2019 hybrid environment.
You migrate an Exchange Server mailbox to Exchange Online.
You observe that the data consistency score (DCS) indicates the Investigate status.
You need to troubleshoot the reason for the DCS status.
Which cmdlet should you use?
A.Get-MailboxRestoreRequestStatistics
B.Get-SyncRequestStatistics
C.Get-MoveRequestStatistics
D.Get-MailboxImportRequestStatistics
Answer : B

You need to resolve the issue for User1.
What are two possible ways to achieve this goal? Each correct answer presents a complete solution.
NOTE: Each correct selection is worth one point.
A.Restore the mailbox.
B.Create a new mailbox.
C.Attach the mailbox.
D.Recover the mailbox.
Answer:A, C

You need to resolve the issue reported by the marketing manager.
Which two roles can you assign? Each correct answer presents a complete solution.
NOTE: Each correct selection is worth one point.
A.Organization Management
B.Recipient Management
C.Records Management
D.Reports Reader
Answer:C, D

You need to investigate the issue reported by User1. What should you review?
A.the mailbox audit log for the shared mailbox
B.the mailbox audit log for User1 s mailbox
C.the non-owner mailbox access report
D.the sign-in logs
Answer:D

A company uses Exchange Online.
A user reports that they did not receive an email from an external sender. You perform a message trace and observe the following in the message header
SFV: BLK
You need to resolve the issue.
Solution: Add the sender's email address to the recipient's allowed list
Does the solution meet the goal?
A.Yes
B.No
Answer : B

A company uses Exchange Online in a multi-geo environment. A user named User1 has delegate permission to the mailbox of a user named User2. Auditing is enabled for the organization. All users are assigned Microsoft 365 E5 licenses.
You discover that all mailbox access to User2 is being logged. However, security policies mandate that only mailbox access from administrators should be audited. You need to ensure that mailbox audit logs conform to the security requirements.
Solution: Run the following Command: Set-Mailbox -Identity User1 -AuditEnabled $false
Does the solution meet the goal?
A.Yes
B.No
Answer : B