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7392X Exam Is One of Most Important Avaya ACIS Certification Exams

Avaya Aura® Call Center Elite Implementation Exam 7392X is one of the most important Avaya ACIS certification exams. Avaya certifications are designed to ensure individuals have the knowledge and skills to successfully sell, design, implement and maintain Avaya products and solutions that exceed customer expectations. Based on the Avaya Professional Credential Program information, Avaya can be devided into four parts:

Sales & Design Credentials (APSS,APDS,ACDS)

The Avaya Professional Sales Specialist (APSS), Avaya Professional Design Specialist (APDS) and Avaya Certified Design Specialist (ACDS) credentials validate knowledge and skills in the areas of selling and designing Avaya products and solutions.

Services Certifications (ACIS & ACSS)

The Avaya Services Certifications (ACIS and ACSS) validate knowledge and skills in the areas of implementation / integration and support for Avaya products and solutions.

Services Certificates (ASTA)

The Avaya Services Technical Associate Certificate (ASTA) Program is designed for Avaya Partners, Customers and Associates to validate implementation and support services skills on Avaya's Products and Solutions when an Avaya Services Certification does not exist. This global program offers candidates the opportunity to acquire the necessary competency skills essential for successfully implementing or supporting job functions when managing an Avaya product, solution and application.

Administrator & Developer Certificates (ASAC & ASDC)

The Avaya Solutions Administrator and Developer Certificate Program is designed for Avaya customers and partner community, which offers two distinct curriculum paths for the roles of “Administrator” and "Developer/Programmer".  This global program offers candidates the opportunity to acquire the necessary competency skills essential for successfully performing administrator or developer job functions when managing an Avaya product solution and applications.

Compared with the previous Avaya certification, Services Certificates (ASTA)  and Administrator & Developer Certificates (ASAC & ASDC) are newly released. More, Avaya Learning is changing its Services Credential Program Framework aiming a clear differentiation and recognition of skill validation between Avaya’s high stakes proctored exam and online test. While transformation still occurs the following Avaya Implementation Professional Specialist (AIPS) and Avaya Support Professional Specialist (ASPS) credentials remain available.

7392X Exam Is The Requirement of ACIS - Avaya Aura® Call Center Elite Certification

Avaya Aura® Call Center Elite Implementation Exam 7392X is the requirement of ACIS - Avaya Aura® Call Center Elite Certification. The ACIS - Avaya Aura® Call Center Elite credential validates the candidate has achieved an enhanced level of proficiency required to integrate and implement core and complex products of the Avaya Aura® Call Center Elite. Avaya Aura® Call Center Elite manages the collection, queuing, assignment and delivery of voice work items to appropriately skilled agents in the contact center. Intelligent routing and resource selection features, determines if customers should be served by the least busy agent, the first available agent, or the agent with skills that best match their needs. Call Center Elite uses the phantom call capabilities of Avaya Aura® Communication Manager to deliver work items to the contact center agents which supports inbound and outbound contacts. 

7392X Exam Is Available Through Pearson VUE

Avaya Aura® Call Center Elite Implementation Exam 7392X is a Proctored exam. Earning an Avaya Credential requires completing specified competency requirements most often in the form of passing Proctored Exams and/or Online Tests. Proctored Exams are offered globally through Pearson VUE Testing Centers. Online Tests are available through the Avaya Learning Center. Additionally, when you create a Pearson VUE  account  to register to take your exam, it is important that the information you register with matches the information in your student profile on the Avaya Learning Center.

Real 7392X exam has 63 questions and the minimum passing score is 66% (42 of 63 correct). The candidate has 90 minutes to complete this exam. Exam appointments may be made in advance or on the day you wish to test, subject to availability. The exam/appointment testing time limit noted on Pearson VUE web pages reflects the exam testing time plus 15 minutes for an Avaya end-of-exam survey.

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New Avaya 7392X practice questions is high-quality, which had been verified by the Avaya experts. PassQuestion is a well-known trusty 7392X dumps questions provider. Many IT pros have used their quality and updated study materials for seizing the success in an exam at their first attempts with good grades. Therefore, if you do not want to waste your time and money then wisely choose the PassQuestion New Avaya 7392X Practice Questions to prepare and pass 7392X Avaya Aura® Call Center Elite Implementation Exam certification exam on the first try.

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Which type of virtual routing allows calls among call centers to achieve improved Automatic Call Distribution (ACD) load-balance by comparing sites?
A. Adjunct Routing
B. Network Call Redirection
C. Network Call Transfer
D. Look-Ahead Interflow
Answer: D

For a Split Day report, how many days of historical data are shown in the Basic Call management System (BCMS)?
A. 5
B. 1
C. 2
D. 3
E. 7
Answer: E

A customer has the Elite Call Center package and wants Basic Call Management System (BCMS) for reports.
Which statement is true about this scenario?
A. BCMS has all the functions Call Management System (CMS) supports but with less capacity.
B. BCMS generates Split Reports and not Skills Reports.
C. BCMS does not support all Call Center Elite features.
D. BCMS is only offered for customers with a Basic Call Center package.
Answer: C

What provides built-in real-time and historical reporting capabilities for the call center, including reports for Splits/Skills, Agents, Vector Directory Numbers (VDNs) and Trunk Groups?
A. Automatic Number Identification (ANI)
B. Basic Call Management System (BCMS)
C. VuStats
D. Service Level Maximizer (SLM)
Answer: B

Which two benefits to a Call Center does the Call Vectoring feature provide? (Choose two.)
A. the customized handling of incoming calls via programmed commands
B. the ability for supervisors to monitor an agent’s Automatic Call Distribution (ACD) calls
C. the ability for an agent to answer multiple Automatic Call Distribution (ACD) calls
D. the conditional call treatment or routing based on parameters such as time of day, day of week, holidays, etc.
E. the ability to change the skills assigned to an agent
Answer: A,D

Which scope is defined by the time-of-day (TOD) variable?
A. Collect Scope Variable
B. Global Scope Variable
C. Local Scope Variable
D. Persistent Scope Variable
Answer: A

Which two parameters must be configured to allow Service Observing while off site? (Choose two.)
A. Service Observing Listen Only Access Code
B. COR – Restriction Override set to all
C. Telecommuter
D. Service Observing (Remote/By FAC)
Answer: A,D

Which two statements describe the benefits of using Expert Agent Selection (EAS)? (Choose two.)
A. It enables recorded announcements to be played to incoming calls.
B. It provides options for selecting among available agents with the same skill.
C. It facilitates routing of incoming calls to a Voice Response Unit to facilitate self-service.
D. It provides basic reporting on Vectors, Agents, and Trunk Groups.
E. It improves agent performance because supervisors can have agents handle calls based on either skill-level or greatest need.
Answer: B,E