The PECB ISO/IEC 20000 Foundation Exam is a comprehensive certification test meticulously designed to evaluate a candidate's fundamental knowledge and understanding of the ISO/IEC 20000 standard. PassQuestion offers an extensive collection of the most up-to-date PECB ISO/IEC 20000 Foundation Exam Questions to support candidates in their preparation efforts. These practice questions are carefully curated to mirror the actual certification exam's format, difficulty level, and content areas. By engaging with PassQuestion PECB ISO/IEC 20000 Foundation Exam Questions, aspiring IT professionals can significantly enhance their readiness for the PECB ISO/IEC 20000 Foundation Exam, increasing their chances of success.

ISO/IEC 20000 Foundation

An internationally recognized "PECB ISO/IEC 20000 Foundation" certificate demonstrates that you have an overall knowledge of ISO/IEC 20000-1 requirements for an SMS and allows you to be part of SMS implementation projects. The PECB Certified ISO/IEC 20000 Foundation training course presents the basic concepts of service management and the requirements of ISO/IEC 20000-1 for a service management system (SMS). In this training course, you will learn about the various aspects of an SMS, including the organization's context, top management involvement and activities, planning and resources for the SMS, controls and measures for service delivery activities, performance evaluations, and continual improvement activities.

Who Should Attend?

The ISO/IEC 20000 Foundation exam is intended for:

• Managers and consultants seeking to acquaint themselves with ISO/IEC 20000-1 requirements for an SMS
• Personnel responsible for managing, maintaining, and improving services and service delivery capabilities
• Aspiring professionals seeking knowledge about basic concepts of service management
• Members of SMS implementation and operation teams
• Individuals wishing to pursue a career in service management

Learning Objectives

• Understand the basic service management concepts, definitions, and approaches
• Get acquainted with the ISO/IEC 20000-1 requirements for a service management system
• Develop a general understanding of how an organization can meet the requirements of ISO/IEC 20000-1

Exam Domains

The exam fully meets the requirements of the PECB Examination and Certificate Programme. It covers the following competency domains:
Domain 1: Fundamental concepts and principles of service management and the SMS based on ISO/IEC 20000-1
Domain 2: ISO/IEC 20000-1 requirements for an SMS – Clauses 4 to 10

View Online ISO/IEC 20000 Foundation Exam Free Questions

1. Which would NOT be included in a service management plan?
A.Service desk contact details and hours of service
B.Technology used to support the service management system
C.Resources required to operate the service management system
D.List of services
Answer: A

2. How can an organization determine the effectiveness of the service level management process?
A.By monitoring service level targets
B.By defining service levels
C.By checking contracts with suppliers
D.By reporting on all incidents
Answer: A

3. Why would organization adopt ISO/TEC 20000?
A.To certify their products
B.To certify their services
C.To review the Service Management System (SMS)
D.To confirm that all ITIL guidelines have been implemented
Answer: C

4. ISO/IEC 20000-1 can be applicable to a service provider:
A.Only if its customers have demonstrated conformity to ISO/IEC 20000 requirements
B.Only if its suppliers haven't demonstrated conformity to ISO/IEC 20000 requirements
C.Only if its suppliers have demonstrated conformity to ISO/IEC 20000 requirements
D.Even if its customers or suppliers have demonstrated conformity to ISO/IEC 20000 requirements
Answer: D

5. Which document defines the scope of services to be delivered by an external supplier who implements and operates some parts of the service management processes?
A.A contract agreed with the service provider organization
B.A contract agreed with the customers
C.A list of service level targets agreed with the customers
D.A list of service level targets agreed with the service provider organization
Answer: A

6. What is the intent of the service availability management process?
A.To ensure that agreed levels of service commitments to customers can be met in all circumstances
B.To ensure agreed effective communication towards customers
C.To ensure that agreed service availability commitments to providers can be met in all circumstances
D.To ensure that agreed service availability commitments to customers can be met within agreed targets
Answer: D

7. What does ISO/IEC 20000-1 specify?
A. A methodology for ensuring that service management operates at the least possible cost
B. The requirements for a service management system
C. Best practice guidelines for service management
D. Guidance on the application of service management systems
Answer: B

8. Who is required to review the service providers SMS and services within the service management system of ISO/IEC 20000-1?
A. Any process owner
B. Top management
C. The Registered Certification Body
D. A consultancy organization
Answer: B

9. Which is not an example of configuration information for a CI?
A. Relationship with other Cis
B. Unique identification
C. Feature of a service
D. Status
Answer: C

10. To which other process is service design and transition most related?
A.Continual improvement
B.Change management
C.Incident management
D.Asset management
Answer: B