To help you best prepare for your C_C4H510_04 SAP Certified Application Associate – SAP Service Cloud 2011 exam, PassQuestion SAP Service Cloud 2011 C_C4H510_04 Questions and Answers provide you the possible shortest way to pass exam and get certified. These SAP Service Cloud 2011 C_C4H510_04 Questions and Answers focus on the most significant portions of the SAP C_C4H510_04 exam that can be the part of the real exam. Before you attempt SAP Service Cloud 2011 C_C4H510_04 Questions and Answers, you must practice multiple times to understand any subject quickly and pass SAP C_C4H510_04 exam in first attempt.

C_C4H510_04 Exam Description - SAP Certified Application Associate – SAP Service Cloud 2011

The “SAP Certified Application Associate – SAP Service Cloud 2011 ” certification exam verifies that the candidate possesses fundamental knowledge and proven skills in SAP Service Cloud project implementation. This certificate proves that the candidate has the core understanding required of an application consultant and is able to apply the associated prerequisite skills practically under the supervision of an expert consultant in a project environment.

Exam Information

Exam Code: C_C4H510_04
Exam Name: SAP Certified Application Associate – SAP Service Cloud 2011
Exam:80 questions
Cut Score:63%
Duration:180 mins
Languages:English

Topic Areas

Service Objects> 12%
User Management8% - 12%
Communication Channel and Knowledge Base8% - 12%
Service Business Process8% - 12%
Service Elements and Notification8% - 12%
Data Management8% - 12%
Basic Setup Settings8% - 12%
Reporting< 8%
Maintenance Plan< 8%
Personalization and Extensibility< 8%
Contracts and Case Management< 8%

View Online SAP Service Cloud 2011 C_C4H510_04 Free Questions

1.Which actions can be taken to see the restriction rules in access restrictions? Note: There are 3 correct answers to this question.
A. Set the access rights to edit.
B. Set the read and write access to restricted.
C. Set the read access to restricted.
D. Set the access rights to display.
E. Set the write access to restricted.
Answer: B,C,E

2.Which tools can you use to dispatch a service technician to an open demand ticket? Note: There are 3 correct answers to this question.
A. FSM
B. Time recording
C. Manual Routing
D. MRS
E. Activity Planner
Answer: B,D,E

3.Which of these objects are NOT associated with SAP Jam groups?
A. Products
B. Sales orders
C. Opportunities
D. Tickets
Answer: B

4.Which fields can be determined by using SLAs? Note: There are 2 correct answers to this question.
A. Service level of incoming tickets
B. Status
C. Service category
D. Ticket due date
Answer: B,D

5.Which objects are needed to create a registered product? Note: There are 2 correct answers to this question.
A. Customer
B. Product
C. Contract
D. Installed base
Answer: A,B

6.Which of the following is correct in the context of scoping and fine -tuning? Note: There are 2 correct answers to this question.
A. Fine-tuning is the process of generating the activity list by answering questions about which business processes will be implemented.
B. Scoping is automatically generated by the system based on your fine-tuning decisions.
C. The activity list is automatically generated by the system based on your scoping decisions.
D. Scoping is the process of matching your individual business requirements to predefined solution capabilities.
Answer: C,D